In addition to interpreting services, captioning and assistive listening devices, guidebooks for guests with
disabilities and attraction scripts are available at Guest Services in each theme park. TTY telephones are
available throughout the parks and are indicated in the Rider’s Guide for Rider Safety and Guests With
Disabilities. For guests who are deaf or hard of hearing, Telecommunication Devices for the Deaf (TDDs)
are located at the Guest Services Office and Health Services.
SERVICES FOR GUESTS USING WHEELCHAIRS
Universal Orlando’s shopping and dining facilities are wheelchair accessible. Also, our outdoor stage shows
have areas reserved for guests with disabilities. These areas are clearly marked with the International
Symbol of Accessibility.
In addition, all the queues are accessible to guests using wheelchairs (with the exception of Pteranodon
Flyers™ at Universal’s Islands of Adventure™). There are specific boarding requirements and
accommodations for those using wheelchairs at each attraction. In all cases, if the guest is capable of
transferring to the ride vehicle’s seating (either by themselves or with the assistance of another person in
their party), they may transfer.
Additionally, certain attractions are capable of allowing guests to remain in their standard wheelchair
throughout. For a list of all attractions and their specific requirements and accommodations, please consult
Universal Orlando’s Rider’s Guide for Rider Safety and Guests with Disabilities, available at Guest Services
located at the front of each park.
GUESTS USING ELECTRIC CONVENIENCE VEHICLES (ECV’s) AND MOTORIZED WHEELCHAIRS
We apologize, but with the exception of the Hogwarts™ Express, none of the ride vehicles or attraction
queues at Universal Orlando will accommodate Electric Convenience Vehicles (ECV’s) or motorized
wheelchairs. At those rides which can accommodate manual wheelchairs, guests may transfer from their
ECV or motorized wheelchair into a manual wheelchair that is provided at each location. If you cannot
transfer to a manual wheelchair, please see an Attractions Attendant.
Guests must adhere to Universal’s safe usage policy noted below for powered mobility devices such as, but
not limited to, power-driven wheelchairs, electric convenience vehicles/scooters, Segways, or other power-driven mobility devices.
• Guests using powered mobility devices must operate them at a safe speed equivalent or slightly
slower than surrounding pedestrians.
• Powered mobility devices are prohibited on escalators and must utilize elevators.
• Guests using powered mobility devices must power down and remove keys (as applicable) when left
• Guests using powered mobility devices are responsible for any harm, damages, or injury caused
to any person or property caused by the powered mobility device user’s intentional, reckless, or
negligent usage of the powered mobility device.
• The Park is not responsible for any harm or damage caused to any powered mobility device by other
Park Guests, or while a powered mobility device is left unattended, or while a powered mobility
device is used in violation of these rules.
We apologize, but hoverboards are not permitted in the parks.