FOREIGN LANGUAGE ASSISTANCE
Foreign language maps (in Spanish, and Portuguese) and assistance for our non-English-speaking visitors
are available at the Guest Services office in either park.
At Universal Studios™, First Aid Stations are located on Canal Street between New York and San Francisco
and also at Family Services near the guest services lobby. At Islands of Adventure, a First Aid Station is
located next to Guest Services at the front of the park and in Sindbad’s Village in The Lost Continent™.
ACCOMMODATIONS FOR ON-SITE HOTEL GUESTS WITH DISABILITIES
All on-site hotels at Universal Orlando are compliant with ADA (Americans with Disabilities Act) guidelines
in specially equipped guest rooms. Restaurants are wheelchair accessible.
Guest Room Accessible Features:
• Entry doors are 36" wide
• Doors with peepholes at 3' 6" from the floor,
• Closets with rods at 48" high
• Toilets with hand bar bathroom choices
• Roll-in shower stall with adjustable showerhead or combination shower/tub with adjustable
showerhead, tub seat and hand bar
• Closed-caption television
• Smoke detector with light
Sight & Hearing Impaired Features: All entrances to individual guest rooms will include the room number in
Braille, the international language of the blind. Hearing Impaired Kits (that include a TDD relay service) are
available from Star Service and may be used in any guest room.
For more information, contact Guest Services at 407-224-4233.
On-site hotels works with Walker Mobility so guests can rent ECVs and wheelchairs to use for their entire
vacation. To rent ECVs and wheelchairs, call 1-888-SCOOTER.