SPECIAL DINING OPTIONS
At Universal Orlando Resort™, we know it can be a challenge to dine out when guests have food allergies
That’s why we offer a number of dining locations throughout Universal’s Islands of Adventure™, Universal
Studios Florida™, Universal CityWalk™ and at any of our on-site hotels where our chefs and culinary staff
can accommodate your guest’s dietary needs.
RESEARCH DINING OPTIONS BEFORE YOUR GUESTS ARRIVE
As you’re making plans for your guests to visit Universal Orlando Resort™, browse through the online
menus for our theme park restaurants. Acquainting yourself and your guests with the available options
ahead of time can give them a head start later. If you have any further questions after viewing the menus,
you can call 407-224-3463 and speak to a Guest Services Team Member.
HAVE GUESTS CHECK WITH RESTAURANTS ONCE THEY’RE HERE
If you aren’t able to research dining options ahead of time, don’t worry. Guests can ask to speak to a chef
or manager at any restaurant within Universal Orlando Resort™, or at any of our on-site hotels once they’re
here. Let them know which guest in their party has a food allergy or intolerance, and what the allergy/
intolerance is. Our culinary staff will make every effort to prevent that allergen from coming in contact with
any part of that guest’s meal.
It should be noted, however, that Universal Orlando does not have separate food preparation facilities
in which to prepare allergen-free foods. There is occasionally the chance that allergens may have been
introduced to one or more ingredients before they reached the kitchens at Universal Orlando—and, on
other rare occasions—even inadvertently as the food was being prepared.
HAVE GUESTS BRING THEIR OWN FOOD
Guests who have a food allergy/intolerance are welcome to bring their own food with them to the parks
if they prefer. Simply notify a Security Team Member performing the security bag check at the front gate
that a member of their party has a food allergy/intolerance. Please make sure guests do not bring glass,
and inform them that items should be contained in a soft-sided cooler.
Universal Orlando guests staying at one of our on-site hotels may keep their food refrigerated in their hotel
room. During check-in, ask the Front Desk Clerk for a refrigerator to be placed in your room. Note: there
will be a fee of $15 per day for use of the refrigerator. Your hotel can give you details. The hotel is unable to
accept or hold food in its kitchen on behalf of the guest.
If you have venue-specific questions or questions that have not been answered here, you can e-mail
FoodServiceCUF@UniversalOrlando.com for dining locations within Universal’s Islands of Adventure™,
Universal Studios Florida™ or Universal CityWalk™. Please allow 48 hours for a response.