AAA inspects hotel
properties annually and
rates them based on
the overall quality and
service offered. The
following can be used as
a guide when selecting
displaying a high level
of service, hospitality
and a variety of
Properties offer a
degree of sophistication,
often with additional
amenities and facilities.
A noticeable upgrade
in physical attributes,
services and comfort.
good but modest
while showing marked
enhancements in décor
and furnishings. They may
be recently constructed
or older properties, both
targeting the needs of a
Hotel ratings subject to change.
The information provided below is intended to inform you of the
various taxes, governmental fees and other charges on any travel-related transactions, fees and charges you may pay when you book your
travel arrangements with Universal Parks & Resorts Vacations. Packages
and rates are subject to change without notice. Prices are subject to change
based upon your choice of travel dates, number of travelers, departure city,
and your choice of flight, hotels or other items, and may require a minimum
nights’ stay. Package prices are guaranteed upon full payment received by
Universal Parks & Resorts Vacations, and solely subject to change due to
imposition of taxes or other charges by government authorities. Package
inclusions and options subject to change without notice. All persons on the
same reservation must purchase the same package.
Please remember that you may incur other charges while traveling that
are not included in the quoted package price payable to Universal Parks
& Resorts Vacations, such as hotel extra-person or extra-bed charges, resort
fees, gratuities, hotel energy and/or telecommunications surcharges,
parking fees, telephone fees, room service, movies, mini-bar, or rental car
insurance, gasoline, and other incidentals.
Once booked, airline tickets are non-refundable. In the event you make
changes or rebook your vacation package, the original airfare paid may be
applied toward a new ticket, subject to the airlines’ rules and regulations,
as well as the payment of a re-ticketing fee and any differences in airfare
amounts. In the event you cancel and do not rebook your vacation package,
you will need to make any changes to future travel directly with the airline,
subject to its rules and regulations, as well as payment of a re-ticketing fee
and any differences in airfare amounts. Your air transactions will be fulfilled
using electronic ticketing. Paper tickets are not available.
Airlines may cancel duplicate reservations without notice. Universal Parks &
Resorts Vacations shall not be responsible for any airline schedule changes,
delays, cancellations, or any airline’s failure to perform for any reason including, but not limited to, strike, inclement weather, or bankruptcy.
Guests are encouraged to reconfirm all flights directly with the airline since
flight schedules are subject to change and are not guaranteed. Guests are
responsible for any additional fees that may be charged by the airline (such
as extra baggage or heavy baggage, beverages, movies, etc.). Any seat
selection made at the time of booking is not guaranteed. If seat selection is
unavailable through Universal Parks & Resorts Vacations, seats will be assigned at airport check in. Guests age 17 and younger must fly with an adult
on the same itinerary and reservation. If you are traveling with minors under
the age of 18, please contact the airline directly for any safety regulations or
other requirements. Please remember to bring a government-issued photo
identification which is required for all air passengers 18 years and older. It
is the responsibility of guests to provide full, legal names of all passengers,
including the children’s ages at the time of booking.
Of course, all air fares may be subject to additional restrictions, may not
be available on all flights, and may change without notice.
Taxes and fees are charged per ticket and include, without limitation:
Surcharges—various airline surcharges from $1.50 to over $50 may apply.
Federal Excise Tax— 7.5% of base fare (may be pro-rated for flights from
US to Hawaii, Alaska and international destinations). A Travel
Facilities Tax of up to $15.00 per roundtrip for domestic flights
beginning or ending in Alaska or Hawaii may apply.
Passenger Facility Charges—up to $18.00, depending on the itinerary.
Federal Segment Fee—$3.40 per U.S. flight segment.
September 11th Security Fee—$2.50 per flight segment with a maximum
of $10.00 per ticket.
Hotel check-in is generally 4 p.m. Two double beds are standard in the
room unless otherwise stated. Charges for in-room safes, rollaway beds
and cribs, plus applicable taxes, are not included in the package price and
are payable directly to the hotel. Gratuities, resort fees, parking fees, laundry,
telephone calls, meals, beverages, sightseeing or any other incidentals at
the hotel are the responsibility of the guest. Adjacent rooms and/or connecting
rooms, room locations, types of bedding and smoking preferences are on a
request-only basis and subject to availability at the time of check-in. Please
advise us of any special needs at the time of booking.
CAR RENTAL TRANSACTIONS
If you keep a rental car longer than the original reservation, you must
pay additional amounts, including taxes, governmental fees and other
charges, directly to the car rental agency when you return your rental
car. Any additional products or services that are offered to you by the car
rental company at the time of pick-up, must be paid directly by you to
the car rental company.
ATTRACTION TICKET PURCHASES
Attraction tickets are non-refundable once purchased. Discovery Cove
requires a 14-day notice to avoid additional cancellation fees. Additional
terms and conditions apply regarding transactions including Blue Man
Group show admission. Purchase of attraction tickets only must be paid in
full at time of booking and are non-refundable.
Additional restrictions may apply. Theme parks, restaurants, shows, attractions,
rides, entertainment and other services and features are subject to change
without notice and may be closed temporarily due to renovation, capacity,
inclement weather, special events, or may otherwise be discontinued or
changed without notice and without liability to Universal Parks & Resorts
TRAVEL PROTECTION OPTION
Cancel for Any Reason plan covers all package cancellation or modification
fees imposed by the airline, hotel, car rental company or other travel
service provider up to 24 hours prior to the originally scheduled flight
departure time or hotel check-in time. Flight or hotel must be booked
through Universal Parks & Resorts Vacations to qualify as beginning of travel10.
10Cancel for Any Reason plan must be purchased at the time of deposit and/or full payment for the package and cannot be purchased after final
payment. Once purchased, the Cancel for Any Reason plan is non-refundable, has no cash value, and may be redeemed one (1) time. Cancel for Any
Reason plan is available for redemption only by the person(s) who booked
the travel and is not transferable. Additional restrictions apply. For detailed
information, call Universal Parks & Resorts Vacations at 800-407-4275.
Acceptable Forms of Payment - We accept American Express®, MasterCard®,
Discover® Card, JCB and Visa®. For final payment we also accept personal
checks, travel agency checks, money orders and cashier’s checks. We will
not accept third-party checks. Payments must be made in US$. Reservations
booked within 45 days of arrival must be paid with a credit card.
For reservations that include air travel, the total price of airline tickets are
due at the time of booking and must be paid in full, in addition to a deposit
of per reservation as described below.
Once deposit and/or full payment is received, a $50 revision fee per transaction, plus any applicable services fees or price increases, will be assessed
for any changes made to the reservation including, but not limited to,
dates, air carrier, hotel, and ground transportation. If your vacation includes
airline reservations, change fees apply, plus a $50 per reservation revision
fee and any other fees or price increases imposed by the airline will be
charged. Fees are non-refundable. Certain types of airline reservation
changes, including name changes, are prohibited based upon restrictions
imposed by the carrier.
CANCELLATION FEE FOR BOOKINGS
DAYS PRIOR TO ARRIVAL - PENALTIES
46 days or more - full refund16
0-45 days - $200 fee per reservation, plus fees imposed by hotel, airline
and/or other components
16Additional Terms and Conditions apply regarding transactions including Travel Protection Options, air travel, Halloween
Horror Nights™, Blue Man Group, VIP Tours and Discovery Cove. Celebration Vacation package requires full payment at time
of booking and there are no refunds.
DAYS PRIOR TO ARRIVAL - PAYMENT
46 days or more - $50 per person deposit, plus cost of airfare, Travel
Protection Options and select add-ons due at time of reservation17
0-45 days - Full payment due at time of reservation. Packages booked with
a deposit will be automatically charged full payment (restrictions apply).
17Celebration Vacation Package requires full payment at time of booking and there are no refunds.
Please allow 2-3 weeks for processing refunds.
APPLICABLE LAW & RESPONSIBILITY
It is agreed by and between you and Universal Parks & Resorts Vacations,
that all claims, disputes and matters whatsoever arising under or in connection
with your booking and these policies and procedures shall be governed
by the laws of the State of Florida (without regard to conflict of laws) and
shall be litigated, if at all, in and before a court located in Orange County,
Florida, USA, to the exclusion of the courts of any other state or country.
Universal Parks & Resorts Vacations is not responsible for any error or omission.
Universal Parks & Resorts Vacations is an independent wholesaler, and the
services described are provided by independent contractors. Universal
Parks & Resorts Vacations shall not be responsible or liable in any way for
any loss, injury (including personal injury), or any damage caused or arising
in connection with customer’s travel or other services or products provided
through Universal Parks & Resorts Vacations, including but not limited to,
any transportation, accommodations, attractions, meals, or other services,
due to any acts of God, weather, strikes, acts of Government or other authorities,
wars, civil disturbances, hijacks, thefts, or any other circumstances beyond
our control. The terms and conditions of the transportation providers (including
all applicable tariffs) shall apply to all transportation services.
Universal Parks & Resorts Vacations is registered with the State of Florida
as a seller of travel. Registration number: ST-24215.
TERMS & CONDITIONS.